Karnataka State Road Transport Corporation [KSRTC] — amount not refunded for unconfirmed ticket even after 2 months

Address:

Bangalore, Karnataka

Dear sir /madam,

I mithunkumar s have tried to book ticket with
Transaction reference number[protected]
&
Ob. Ref. No. Ob39078954
On 05th september 2019.

The seats are unconfirmed but the amount of 950 ₹ got deducted from the bank account.
Bank support team has confirmed (Via email) that the amount is successfully deposited into the ksrtc account (Photos of the email attached).
But, ksrtc support team is telling that they have not received any amount (Refusing to send email for the same) & are not refunding the amount.

It's been 2 months since the amount got deducted and i didn't get the refund yet.

Please help me to get the resolution.
Thanking you.