Karnataka State Road Transport Corporation [Ksrtc] — arrogant behavior of the ill informed crew members

Address:	560078
Website:	KSRTC (Karnataka State Road Transport Corporation)

I had booked a ticket and travelled in in your fly bus number ka 57 f 2886 (Scheduled from manipal to bangalore international airport) from suratkal to kempegowda bus station, bangalore on november 8, 2018 vide pnr:j73273655 with trip code 1900cdpbial. As per the message received, the mobile number of the crew is [protected]. The scheduled departure from suratkal was 20.45.
I am senior citizen of 62 years of age travelled along with wife. I am a regular traveler in your bus since 40 years and have a high regard with the organization particularly with regard to punctuality and contingency plan. However, i had to share my displeasure meted out by your crew and also pecuniary loss suffered because of irresponsible and ill-informed crew members of that particular vehicle.
1. Though the scheduled departure of the bus was 20.45, the bus reached the stop late by well over 25 minutes. Addition to that the crew members stopped in a different place away from the regular bus stop causing inconvenience.
2. Finally, as bolt form the blue, to my dismay your crew members refused entry to me to the bus as i was carrying a small can of coconut oil. I used to carry the oil in my earlier trips also and nobody had refused so far. When i told him that this being edible oil and not in the banned list as per the ksrtc web site, the arrogant crew members blatantly said that you have to disembark or keep the oil out and get in to the bus. As i had to reach bangalore, i had no alternative solution and therefore i left the can in the road side and travelled in the bus. When i told him that i will make a complaint he replied that i can complaint with anybody, and i have the instructions for not to allow but do not have the documentary evidence. Because i left my can of coconut oil on the road side, i suffered a loss of rs. 2000/- being the cost of oil.
3. Therefore, i request you to give clear written instructions to your crew members and compensate me for the pecuniary loss suffered by me.