Karnataka State Road Transport Corporation [Ksrtc] — bus conductor being rude

I was travelling from ekm to mysore on[protected]. Was travelling with kid. I had 2 suitcases as luggage. First of all, when the crew message from ksrtc came tried calling the num to know the loc of the bus, but he didnt pick up. When the bus arrived, i had my relative with me to help me to keep the luggage. Then driver was so rude and started taunting for having 2 suitcases. After that, when i reached mysore, he did scold me that you should have booked a lorry to keep the luggage and threw the bags over the road, wherein i haven't asked any help from him. Have traveled by ksrtc buses since 5 years, but didn't have a bad experience like this. If he didn't want to help, it's okay, we will manage, but to ill treat the passengers is not acceptable.