Karnataka State Road Transport Corporation [KSRTC] — bus conductor rudeness

I am travelling to tiruvannamalai from bangalore had booked a bus pick up point from (Kmf crist university) at 2:45 pm. As i had not received with bus number or contact number had to call ksrtc helpline and got the number.. To confirm on the pickup and bus had call conductor and enquiry.. Conductor by named ram mohan phone number[protected] was very rude and said will be little late due to traffic at 2:45 pm, and next call to him was at 3:15pm spoke very harsh and rudely says can't u wait we are struck at traffic and stand there only untill i come and disconnected then phone.. I was with my wife and 8yrs kid standing on the road for 1 1/2 hr. At last i boarded the bus at 4 pm. Was about to shout on him on his way of talk to passengers.. As soon i get into the bus saw him fighting with other passenger and this went on with every passenger who got into the bus later.. Really very bad behavior and worst conductor i ever saw till date..