Karnataka State Road Transport Corporation [Ksrtc] — Bus reached too late

Dear KSRTC
The bus from Davangere to Bangalore
Rajahamsa date :27.11.22, timing 14:25
Bus number:F2045 should reach at 19.40 but he left the Davangere only at 2.40 pm instead of 2.25pm
And he took the service road in nelamangala instead of taking fly over .All the passengers requested him to take flyover but he took service road donno the reason, till now i.e 8.10pm still we are in binnamangala now only 30min late at what time he will reach Bangalore donno .
Only the single girls will be traveling what we should do if he reach late to majestic.
How we should go from majestic to our place as it's not much safe to travel late night alone.
Revert back with the solution