Karnataka State Road Transport Corporation [Ksrtc] — Cancellation ticket

Hello

I have booked Airavat club class bus on[protected] ticket but with out our knowledge it got cancelled and when we checked in counter they are telling due to bus got break down its cancelled we didn't got any call from KSRTC and I have booked behalf of my parents and they waited for 5 hours waiting for it.(do you peoples know what time value of this waiting time??)

KSRTC not going to refund my service charge which charged while booking at least for that seek you can call or notify us right? At least can arrange some alternative Bus or arrange alternative bus ??

why you peoples are so careless about passenger

And finally tell me how to get refund my money??