Karnataka State Road Transport Corporation [Ksrtc] — Complaint against KSRTC for Delayed and Inadequate Bus Service, Allocation of Wrong Seating Arrangement

Address:

Gulbarga Rjapur Cross, Sedam Road, Gulbarga - 585105

Dear Sir/Madam,

I am writing to file a complaint against the Karnataka State Road Transport Corporation (KSRTC) regarding the significant inconvenience and distress caused due to their delayed and inadequate bus service. I am a passenger who booked a ticket from Lingsugur to Bangalore on[protected], with a scheduled departure time of 5.50 pm. However, the bus did not arrive on time, resulting in a series o[censored]nfortunate events.

Firstly, upon realizing the delay, I attempted to contact KSRTC's customer care service using the number provided on their official website. To my dismay, the number turned out to be incorrect, and I was unable to connect with any customer care executive for assistance. This lack of reliable and accessible customer service channels further aggravated the situation.

Frustrated by the delay and lack of information, I approached the depot personnel to inquire about the status of the bus. Their response was disheartening as they informed me that the bus would arrive at the stop by 7.30 pm, causing a delay of nearly two hours. Considering my urgent need to travel to Bangalore, I requested them to arrange alternative means of transportation, but they refused to accommodate my request, stating that they were unable to provide any alternatives.

I would like to emphasize that the inconvenience caused by the delay was not limited to the rescheduled departure time alone. I had undertaken a considerable journey of 2-3 hours from my home to reach the pick-up point. The conditions at the pick-up point were appalling, making my wait even more unbearable and uncomfortable. The lack of basic amenities and facilities left me feeling stranded and helpless.

Furthermore, the bus arrived at the location at 8 pm, which was significantly later than the rescheduled time. To compound the issues, a different bus was allocated to passengers, without any prior notification or explanation. I had specifically booked a two-seater arrangement, as per my ticket, but I was provided with a three-seater arrangement instead. This discrepancy in seating arrangements not only violated my booking preferences but also compromised my comfort during the journey.

Additionally, my attempts to escalate the matter to higher management within the KSRTC organization have yielded no adequate response. Instead of addressing the issue promptly and taking responsibility for their shortcomings, the KSRTC representatives provided me with alternative contact numbers, effectively passing the buck and evading their obligations to resolve the situation.

I firmly believe that the actions and negligence of KSRTC have violated my rights as a consumer, causing significant inconvenience, mental stress, and financial loss. I hereby request your esteemed consumer court to intervene in this matter and provide me with the justice I deserve.

In light of the above circumstances, I kindly request the following actions to be taken:

Conduct a thorough investigation into the delayed and inadequate bus service provided by KSRTC on the mentioned date.
Hold KSRTC accountable for their negligence, unresponsive customer service, and failure to provide alternative transportation options.
Ensure that appropriate compensation is granted to me for the inconvenience, mental anguish, and additional expenses incurred due to the delayed bus service.
Impose penalties or sanctions on KSRTC, if necessary, to discourage similar incidents from occurring in the future.
Provide clear guidelines and directives to KSRTC to improve their customer service channels and ensure timely and accurate information is provided to passengers.
Investigate the allocation of a different bus and the incorrect seating arrangement provided, which violated my booking preferences and compromised my comfort during the journey.
Enclosed with this complaint are copies of my ticket, evidence of the delayed bus service, and any other relevant documents supporting my claim. I trust that you will carefully review my complaint and take prompt action to address this matter.

I am hopeful that the consumer court will take my concerns into consideration and help in resolving this issue. I eagerly await a positive response from your end.

Thank you for your attention to this matter.

Yours faithfully,
Tammanagouda