Karnataka State Road Transport Corporation [KSRTC] — Conductor behaviour was not good and he was rude

We were at coorg station and was waiting for AIRAVAT the bus was about to leave at 1:45 the stand and we were asking him for ticket payment in cash or credit, he did not answer in hindi or English and also when we said please wait for 2 minutes we are giving you ticket amount via online he said very rudely to me and my husband and put our luggage out and took the bus away then we had to wait for 45 min. For another bus. As government has already said that at every point there will be barcodes for online transactions and when we were asking him to withdraw the money from ATM he did not want to wait for 5 min. And was very rude when dealing with customers. Bad experience at Karnataka, did not expect this type of behavior