Karnataka State Road Transport Corporation [Ksrtc] — Damage in luggage

Address:

Mumbai City, Maharashtra, 400080

We travelled in Airavat bus from Bengaluru to Medikeri on 30-06-17 departure timing from Bengaluru at 8.00 from mysore satellite bus stop.Details of bus as follows:
KSRTC Bus : PNR :J65081515, Journey Date :30-Jun-2017 08:00, Trip Code :0800BNGMRC, Bus Number :f8437, Depot :MYSURU RURAL DEPOT 2, Crew Mobile No:[protected] .
They have not locked the luggage cabinet due to rash driving the luggage fell down from cabinet and completely broken apart.To continue our rest of iur tour we had to buy new luggage and the luggage which got damaged was expensive.we want compensation for the same.we tried calling [protected] they didnt responded, he was only passing calls from one another and there was no proper solution.

We want compensation of luggage orelse we would esclate this matter in social media .this is jusy a negligence and this is not expected from reputed bus service.
Luggage got damaged was costing Rs 5000...will send image of the luggage for ready reference.