Karnataka State Road Transport Corporation [KSRTC] — Delay and no information regarding cancelation

I have booked Bemgaluru shimogga bus on 28.07.2023 at 10.00 PM beari g Trip Code 2200BNGSMG

The bus never came and there was no information about cancelation or allotment of new seats or so...it was booked for 2 ladies till 12 mid night they had to wait in road for bus...pathetic management by KSRTC

2 hours delay and made 2 ladies to wait on road by KSRTC that tooo on Mid night at 12 o clock

Need clarification or need strict action toward whoever responsible for this

Need Refund of ticket amount