Karnataka State Road Transport Corporation [Ksrtc] — delay in travelling time between murdeshwara to bangalore

Address:	Bangalore, Karnataka, 560003
Website:	ksrtc.in

Dear sir,

I travelled in the above non ac sleeper bus on 01.04.2018, yesterday. Pnr j69238989.

The scheduled time of reaching bangalore was 7.30 am.

But the bus reached bangalore at 10.30 am.

The driver seems to have no "time sense". On our questioning, he said as route was diverted from sakleshpur to madikeri, hence the delay is.

Kindly note it is not only ksrtc travels in this route, but even the other private buses travel, but they take only 45 minutes more to travel.

I have already lodged the complaint no. 22784 dt 2-4-18 (Today) at phone no. Provided in the web site - 4959666. But you know, they wont address our issues. They might have forwarded the complaint to you.

Kindly take immediate action by running the bus as per scheduled time.

One more suggestion - there are 10 private buses plying between murdeshwra to bangalore why as monopoly govt. Operator you are running only 1 bus? Why you are making us to travel en-route mangalore? Why the bus does not go through honnavar bangalore route like private operators? Why you are imposing additional distance of 150 km on passengers? Why your booking portal does not provide the route map in online portal - at-least we could plan and avoid your such kind of buses in future?

The tragedy does not end here. Even today i. E. On 02-04.2018, my wife who is supposed to travel from murdeshwara to bangalore and booked the ticket in same bus has been waiting in murdeshwara bus stand well before scheduled time of 7 pm. No signs of bus till 7.30. At 7.30, the conductor does not pick the call. Finally at 7.30 he informed my wife in phone to travel her from murdeshwar to kundapur to catch another airwat ksrtc and come to kundapur. The bus which should have commenced travel at 7 pm, is yet to commence journey even to 8 pm now.

Question is
Whether ksrtc will compensate me for causing tension.
My wife should not lift heavy bag. At murdeshwar we have made arrangement and cooly is carrying the luggage. Who is there in kundapur? Whether ksrtc take onus for this medical issue?
An organisation boasting thousands of thousand buses - does not have even a spare bus? Why cant you run a spare bus on non weekend day, kindly note today is sunday?
Whether plying the buses belatedly and skipping the scheduled time is the hall mark of ksrtc?
Last but more importantly i need compensation for both days. Kindly revert on this. See, ksrtc increase the price, if there is season. Likewise if there is a lapse on your part, you have to pay the fine. You had increased the fare by 20% on account of holiday. Now you have destroyed our invaluable time. So announce the fine in this return mail of yours.

With regards,
Raj.