Karnataka State Road Transport Corporation [KSRTC] — driver was rude and no message regarding bus details

I had booked a airavat club class ticket for trc Bangalore 9 PM bus for my wife Lakshmi M.
At 9 PM one Ernakulam Bangalore Airavat club class bus had come at KSRTC bus stand, Thrissur. As there were no message notifications to registered mobile number I tried to talk to the conductor by saying "Excuse Me", after I said 2 times he shouted and verbally abused us shooed us away from there as he was irritatedly checking the passenger details while the conductor was not found anywhere.
Please explain how to trust such people who are driving the bus we opt for travelling. We are frequent travellers and travel to and fro every week to Bangalore.
Such drivers should be penalised and punished as part of good governance.
I have a picture which I have attached here

Vehicle number : KA 57 F 1818
The driver seemed to be a malayalee apparently which is a shame for keralites as well.