Karnataka State Road Transport Corporation [KSRTC] — Extra charged for luggage

I had booked a seat to Banglore and had 2 luggage and told conductor to put in luggage box but he was not willing to open but I told and kept in luggage box and he is charging for luggage which is not happened once also and both luggage were light weight but too charged 50rs.
Bus no. Ka26F1028
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    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
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