Karnataka State Road Transport Corporation [KSRTC] — full fare charged to the child less than 12 years and negligence by the conductor not picked up from the point where they stopped bus for lunch.

Dear sir/madam,

I had traveled with my wife and two children from bengaluru to male mahadeshwara betta on 25.11.2017 by ksrtc bus no. Ka10-f0210. My elder son is not completed his 12 years of age (Dob:05.06.2006). The conductor has not taken this 12 years criteria and he was telling that since he is in sixth standard he has to take full ticket and he has charged for full ticket also (Ticket no.270621 dated 25.11.2017 at 11.07.26 hrs.

The bus was started from bengaluru at around 10.45 hrs and it was reached kollegala around 14.40 hrs.in kollegala bus stop there is no proper bus stand and there is no good hotel, there they stopped for lunch and we searched for nearby hotel and had some thing and came back very fast. But, by the time we came back the bus was left the stand with out checking all the direct passengers have came back or not and they have not waiting for us. This type of behavior by the conductor is a carelessness/negligence in their part. By this act we lost our luggage and had lots of tension. After wards contacted tc on duty and informed the tc on duty at male mahadeshwara betta requested to collect the luggage. Then we took another bus to reach male mahadeshwara betta and there we collected our luggage from tc male mahadeshwara betta.

For this so many ksrtc staff's are taking so much risk to find out conductor contact cell phone number informed him to handover the bags at tc male mahadeshwara betta.

For giving so much tension to so many people, the conductor should be warned for his carelessness and negligence.

Complaint details;
S. M. Shiva shankar,
Superintendent of customs,
Air cargo complex,
Kempegowda international air port,
Bengaluru - 560300.