Karnataka State Road Transport Corporation [KSRTC] — improper baggage penalty

Address:

662, 16th main, m e I layout, bagalgunte, 560073

Today i. E 27th december 19, travelled from ittigi to kogali. And i have carried 24" tv, for that conductor charged 2 units luggage charge but in your website it shows max 1unit for 25 ltr box, but my box not that much, at tv unit box itself they specified 20ltr capacity and 4.5 kg. For asking that conductor was behaved rude and collected 2units charge. I request you to train your staffs about there behaviour and company rules.