Karnataka State Road Transport Corporation [Ksrtc] — Improper behaviour of driver and conductor

My husband and I travelled from Shivamogga to Arashinakunte Bengaluru on 28/11/22 at 10.30pm bus no. KA14F0064 (PFA the ticket attached). We requested the conductor and driver to stop the bus at Arashinakunte at 4:45am but he was not ready to stop the bus. On our outward journey to Shivamogga, we took a bus from this same stop at Arashinakunte. He not only didn't consider our request but also behaved very rudely with my husband (who is a senior citizen) and me. The conductor even came to hit my husband and when I tried to stop he behaved rudely with me without considering I am a woman. Upon saying that we will complain about their behaviour to KSRTC office, their reply was only that "no one can do anything to us, go do what you want". Finally they stopped the bus at 8th Mile, and we had to take a taxi from there to Arashinakunte as we had a lot of luggage that early in the morning.
We would like to bring to your notice such inappropriate behaviour by KSRTC staff and the lack of respect for women and senior citizen. We implore you to take necessary action to prevent others from such experiences.