Karnataka State Road Transport Corporation [Ksrtc] — issue of passenger pass and stage problem

Dear sir today morning i was travelled in ksrtc davanagere depot bus i am getting in near sira toll and ask to enter pass number from sira to nelamangala but conductor refused and talking something else and he issued ticket for other passenger from sira. So conductor give some trouble for pass holder passengers plz take an action. Bus no : ka 17 f 1737 and he said the route no 18. Plz verify this route no have sira stage do the needful.