Karnataka State Road Transport Corporation [Ksrtc] — issue with cash refund when

Dear sir,

I have booked one ticket through ksrtc online booking awtar cell, but the transaction got failed two times and my money got deducted from my account of rs.1470. I had given complaint to ksrtc online refund department. But they didnt gave any reply for me. Online transaction reference number is ob39373519. Date of booking is 23/09/2019. But when ever i call to them they are telling it will refund in another three days. Almost 15 days completed my amount not yet refunded. Please help me to get refund amount to my acount.

Thanks & regards,

Shaheem hussain