Karnataka State Road Transport Corporation [Ksrtc] — Ladies seat issue

At the time of seat booking it showed me as a ladies seat. After confirmation only i booked the ticket. When I arrived to the bus...the said seat was taken by gents and when I asked about this conducter he said i don't know mam...what is this??? If i wanted to sit beside man, why would I preferred ladies seat.??? What kind of system is this??

Bus ticket booking information,
KSRTC Journey Reminder Alert: PNR: J93348037, TripCode: 0732BNGDVG, DOJ: 29/04/2023, DepTime :07:32, Org: BENGALURU, to Desn: DAVANAGERE, BoardingPt: KEMPEGOWDA BS TERMINAL 1, Class: RAJAHAMSA EXECUTIVE, Seat: 31, PassName: SHWETHA. From MKSRTC