Karnataka State Road Transport Corporation [KSRTC] — Making mockery of people and delay in bus service

Address:	Bengaluru
Website:	Ksrtc

Dear patron/KSRTC
I have booked sleeper ambari club class from Mangalore to Hyderabad on 2nd August, 2021.(Trip code:1500MNGHYD)..(seat 11, 12)
Following issues have been found with respect to my trip/journey
1.When I booked the bus, it has shown sleeper class and the price was charged accordingly, but when the bus [protected]@Mangalore bus station, it was a semi sleeper bus. reason said by the concerned staff is route of bus does not allow sleeper class.
My question is why was the bus showing sleeper class in site when it was booked? Kindly look into this..don’t make mockery/cheating of people.
2.Delay in bus [protected]@Mangalore bus station.. schedule time is 3:00 pm, bus [protected]@3:50 pm..
3.selection of bus route where the roads were severely damaged and not suitable for the journey. I think to save fuel- your corporation chosen that route..
4, .Bus condition- charging points not working in any seats except the first seat near driver..working condition of A.C not checked prior to the start of journey..@
5.Video of bus not started, reason stated by your staff is not clear enough to explain why the video is not offered..
6.Exhorbitant prices @Resturants where bus is stopped for refreshments, even for utilizing the washrooms prices are charged..This was not expected..
7.delay in bus arrival to Hyderabad..schedule time is 8:30 am, but reached [protected]@10:30 am..

In this regard, I would like to inform the concerned authorities that people have a appreciation for KSRTC for their Service, But I would like to notify that the trip is horrendous and I am totally dissatisfied with your service and trip.
Kindly look into the above issues and act on this..
Also look into the possibility of routing as the bus journey is long..