Karnataka State Road Transport Corporation [Ksrtc] — money debited from account but ticket was not booked. I need the refund asap.

Address:

Karnataka, Bangalore, Karnataka

I tried booking a ticket in ksrtc.in from Bangalore to thalassery, i was taken through online banking where 1039 was deducted but the seat is not booked. I didn't receive a confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. i was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer care. I could not find any way to reach out to ksrtc to get my money refunded. I want my money refunded. OB reference number of failure booking is OB42441960