Karnataka State Road Transport Corporation [KSRTC] — Monthly Pass Identity card expiry

Dear sir,
My self Shekhar Tupare I had Monthly pass from validity from 22/09/2020 to 21/10/2020
and I have taken this pass from Belgaum Depo on 22/09/2020 by showing my photo proof Identity card which i have taken in year of 2016 Today dated 10/10/2020 I have forced by driver to take Ticket from Hubli to Belgaum
Vehicle no KA22 F 2021 by saying that this identity card is expired But I want to bring your notice that at the time of my monthly pass renual your official seen my old card and issued new Monthly card and I was not aware and know about that .
And now they are saying that you have misplaced my new card which I have never taken .if taken plz give me your new card identity no. but while giving me new pass they have mentioned on it old identity card no.
Due to your official negligence I have paid ticket today

plz look at the matter seriously and take action on it.

with regards
shekhar Tupare
mo.[protected]