Karnataka State Road Transport Corporation [Ksrtc] — My amount debited but ticket is not confirmed

Address:

Karwar

Failed Transaction but money is debited from my Account
I am G s jeevan.I booked ticket from raichur to kumta on 09/11/2023 to the date of 14/11/2023. Money has been debited from my account but Ticket has not been booked. My OB refernce Number is : OB59939327Please do the needful to refund my money. I mailed twice to [protected]@ksrtc.org. But i did not get any response.
Please help me to get my refund amount as soon as possible to my account.