Karnataka State Road Transport Corporation [KSRTC] — no proper enquire place for inter state buses

Address:

Bangalore, Karnataka

We have booked our journey to bellary on 28th sep 2017 22:30 pm suhas service 1154. By 22:30, bus hasn't reached terminal 1 bus stop. So, we call up to the number which we got through sms. We got response saying their is huge traffic block, please wait at platform 4. So, we waited for one hour still no information. Meanwhile we continuously called the same contact. But phone was switched off. We are in full confusion, whether the bus came or it left. We also tried tracking portal that also not worked. We are very frustrated because we have no clue about bus. We request ksrtc please respond for passenger calls atleast and respond saying what's the status. Otherwise how many hours we need to wait for bus. And please look for tracker system and there are no one to guide at bus station not even enquiry office. There is huge traffic block at bus stop and no one tried to clear the block, everyone just honking.