Karnataka State Road Transport Corporation [Ksrtc] — Non refund of ticket charges.

Address:	560010
Website:	[email protected]

Booked ticket online for journey performed on 6/6/17 by ksrtc airavat from bangalore to chennai by trip 13:59.
My account debited for ₹657/- and seat no allotted was 16.
Upon reaching the bus stop i was informed that the transaction was not successful and that i should buy another ticket to perform journey to chennai. I was assured that ksrtc would refund the money as booking was not successful.
I paid ₹640/- and purchased the ticket and travelled. Upon seeking refund i am informed that transaction was successful and that money can't be refunded by accounts section. Pl arrange for refund immediately.
Regards mohan p revadi.
Ticket photo enclosed.