Karnataka State Road Transport Corporation [Ksrtc] — Not gave proper stop for get off.

I have travelled from Bangalore to Mangalore on 24/06/2023 in Ksrtc that time in between melkar to mangalore road I got call for emergency I have to step off in melkar, I asked to driver gave a stop but he didn't respond anything and also didn't stop also. I asked so many times to stop the bus but they didn't give stop. After that I Called ksrtc helpline also they also taken careless for that one.
If here also I didn't get the justice, I Will move further this incident in higher authorities.
Thank you.
Ksrtc bus number : KA 18 F 1031