Karnataka State Road Transport Corporation [Ksrtc] — Provided an AC ordinary bus siting bus problem

We booked KSRTC Airavat Club Class for my family from Madikeri, Coorg to Mysore Road Satellite Bus Terminal, Bangalore on Oct 25 (12pm). The bus was expected to start from Madikeri at 12 noon but was almost an hour late. Around half an hour after we boarded the bus, it stopped for a break and passengers got down for refreshments. After 30 minutes, the bus restarted and again stopped at a bigger bus junction without any explanation. After an hour, when passengers started to check with the bus conductor and driver, we learnt that the bus won't go any further and they would arrange for a replacement bus. Please note, there was no sign of breakdown of the bus apparently and it looked like a planned stop. All passengers were then asked to board a normal AC city bus. There was no assistance for senior citizens, children and luggages. My family including my 70 year old mother and 2 children below 10 years were pushed and harassed during the boarding. There were no seat numbers in the newly allocated bus and also not enough seats for all passengers as well as the seats were non-reclinable with no leg rest. My mother was seated in the middle of the bus away from us near the gate with the luggages huddled all around her! My family could not sit together and it was a very worrisome experience in a dusty AC bus without food, water and bathroom breaks for children and adults. The entire bus route was without a stop for the rest of the journey and nothing was done to change to Airavat Club Class or similar bus even on reaching Mysore (we could see plenty of them in Mysore bus stand). This is not the experience we deserve after paying for the best possible State bus in Karnataka. We paid nearly INR 4, 300 for seven seats but travelled in an ordinary AC bus in bad condition from Coorg to Bangalore. KSRTC cheated us by making us travel via a poor quality bus and didn't provide the service they were supposed to do.