[Resolved]  Karnataka State Road Transport Corporation [Ksrtc] — refund for pnr j67733039

Address:

Bangalore, Karnataka, 560057

On december 17 2017, we had booked the online ticket from kasaragod to bangalore for a lady passenger. During the journey conductor asked to provide the identity proof which passenger did not had any id proof at that time.

So conductor told that without id proof your online booking is not valid where we need to purchase new ticket whereas passenger purchased new ticket on 17th december.

Later conductor told us we would get the 50% of refund for online ticket which we booked.

On 19th of december we had called ksrtc customer care, where told us to send the copy of e-ticket & copy of evm ticket. For the same we have send the copy of both the tickets, but till now we did not get any response on the refund & we had send multiple response for the refund no one is responding to our mails.

Ksrtc seems to be very pathetic, very hopeless in responding customer queries.