Karnataka State Road Transport Corporation [KSRTC] — regarding refund

Address:

560074

I have booked a bus ticket from payyanur to banglore (Trip code:1945knnbng) and the bus was not in service. There was not even 1 message that the bus got canselled. So after 3 days i got the message that the bus service is cancelled and the refund has been initiated and the amount will be credited within 5 days. But now it's the 6th day and i didn't get the refund.