Karnataka State Road Transport Corporation [Ksrtc] — Rude Behaviour of the driver and charged ticket for 6 year old

Address:

Udupi

Respected Sir,

Date of Incident: 19 Oct 2023
Phone No: [protected]

I travelled in Ambaari Utsav AC Sleeper from Bengaluru to Udupi on 19th Oct. I had booked 2 sleeper on upper row, seat no 20, 21 and was travelling with my 2 kids 12 and 6 yr old. My pick up was supposed to be at Majestic, however, I had informed driver to pick me from Jalahalli cross and the bus had come at around 11:30 pm. However, the other driver who was not driving was so rude and misbehaved while talking and yelling for not paying the child ticket who is 6 yr old. He was adamant saying that till 5 year child fare not applicable but 6 yr onwards it is. He shouted at me and forced to buy the ticket and then take the berth. As i was not having cash, i asked for phone pe option, to which he again got angry saying we dont keep such options, u have to pay cash. At that point of time, he asked me to get cash from some ATM wherever they would stop, to which I denied as it was not safe to get down from the bus at that late night. Even though he was ready to come with me, how can i trust him or if anything goes wrong at that point of time outside. I then called up customer care and informed them. Initially the customer representative told need not get down for getting cash and he would make the driver understand, later he too started talking on behalf of the driver.

He was yelling so much that i finally told him will pay after reaching Udupi. Even in the morning, when i asked him to stop at ATM both the drivers started making noise and were shouting that you should have called someone for the money. Finally i went to ATM near Udupi, withdrew cash and gave them.

Is this the way, the drivers of KSRTC behave with the passenger. I was always proud to hear the services of our state transport but this journey was a horrible experience. There was no courtesy, no respect towards women and kids. I had bought 2 tickets and am attaching the ticket copy . In your reservation terms, its clearly mentioned that child till 6 years need not pay. That means if my son is 7 years, i should have paid for the ticket. They have charged Rs 1070/- for my son who is 6 yr old.

My first experience with Ambaari utsav was really freaky and unimaginable about the drivers behaviour. Never expected this kind of yelling, shouting, fighting by the drivers.