Karnataka State Road Transport Corporation [KSRTC] — seat layout changed while boarding bus

Address:

560078

Bus number - f4129 bus route from bangalore - kasargod (Non ac sleeper)
Seating layout changed...19 seat number while booking was 2nd row upper berth. While boarding, the conductor pointed out to a seat which was 1st row and was already occupied by another person. The conductor misbehaved and was not courteous to inform passengers the seat numbers have changed.
We as customers pick a a seat on various needs, be it a senior citizen or a single lady and with this number changes at the time of boarding, makes it inconvenient to the passengers.. For example if alloted a double seat for a single lady (Where is the safety??) or making a child to sleep in a single seat separately in case of a mother and child travelling together...
This is not right. When you take the money, please value the customer and their needs and comfort has to be the first priority. Ksrtc needs to keep a check.