Karnataka State Road Transport Corporation [KSRTC] — Staff behavior's

I have travelled form Hyderabad to Bangalore dt.21.08.23 and PNR no: J[protected] Bus no: KA 57 F 3953)boarding point is at Jedcherla and scheduled time was 10.45 pm.

I have received a call form bus staff at 10.36 pm saying bus shall reach to pick point only at 11.20 pm and the reason is dinner time.
Secondly asking to reach diffent location to board the bus instead
of pick up location i.e. jedcherla bus stand.
I refused due to luggage and security issues.
Finally bus reached at 11.56 pm and the staff behaved very rudly saying that you should have come to suggested different location .

It is really something cant be digested by the customer .
kindly revert with appropriate actions taken.

Regards,
Shivanand aouti