Karnataka State Road Transport Corporation [Ksrtc] — the carelessness of the driver

Address:

Bangalore, Karnataka

Respected sir/madam,

I booked a ticket in ksrtc. I’m a female and had to take the journey alone. The reservation details are as below.

Date of journey: 11-jan-2019 21:35.
Boarding pt : iti main gate.
Destination : tirupathi.
Trip code : 2102.
Bus number : ka 57 f 2479.
Depot : dodda ballapur.
Crew mobile no: [protected].
Class : karnataka sarige.

The bus had to reach by 21:35 to iti gate. But it did not reach as scheduled because of huge traffic. I called to the driver more than 10 times. He told the bus not yet reached the iti gate. After many times i called at 00:30 am also. He told the bus is on tin factory fly over and would reach iti gate in 10 min. I called him again at 00:40 am also. That driver/conductor told the bus already crossed iti gate and now at kr puram bus station in front of ganesha temple. That irresponsible diver did not even call me even though i called him many times before the bus leaving iti gate. Still i told i would come kr puram and requested him to wait there. I took an auto and reached kr puram. He told he would wait but left kr puram also with in 10 minutes. He did not even call me that time also even though he had my number. One of the passengers waiting for bus at kr puram told me that his friend also went by the same bus and the bus left kr puram just now. He called his friend in the bus and asked him to request the driver to wait for 10 minutes. The driver did not even consider the request. That driver told me to go and meet tc at kr puram. First of all how can i roam in a new place in search of tc at 00:50 am almost mid night it was? Still i went and searched for him but he was also not there. I was not having money in wallet that time and no atms were there. My mobile has no charging. I faced so much struggle that time because of the carelessness of that irresponsible an shameless driver/conductor that cannot be ignorable.
That driver and conductor should be punishable.
Requesting you to take immediate action on him. Awaiting reply from you.

Thanks and regards,