Karnataka State Road Transport Corporation [Ksrtc] — ticket cancellation without intimation and no refund processed

Address:

560048

I had booked a ticket from bangalore through the ksrtc website on the 1st of september 2019 for a journey on the 27th of september 2019. The money was debited and no intimation was given of failure through email or sms.

I wanted to see the exact time of the bus on 25th september and on entering the booking details on the website, i came to know that the tickets were cancelled. I called up ksrtc and they said there was an issue and the booking failed. They kept my money and did not inform me until 2 days before my journey when i myself found that the ticket was cancelled. I had a vacation planned out and this caused me a lot of inconvenience.

Ksrtc booking id - ob39008125
Date of payment - 1 sep, 2019
Amount paid - 4755
Issue raised with kstrc on 25th sep - issue id 110807