Karnataka State Road Transport Corporation [Ksrtc] — transaction canceled but money got deducted from my account

Dear sir,

I have booked one ticket through ksrtc online booking, but the transaction got failed and my money got deducted from debit card of rs.712. I had given complaint to ksrtc online refund department. Online transaction reference number is ob39544242 date of booking is 01/10/2019. Its almost 11 days since i booked my ticket but my amount is not yet refunded. I have mailed the ksrtc online refund team two times and have not got any response from them. Please help me to get refund amount.

Thanks & regards,