Karnataka State Road Transport Corporation [KSRTC] — trip issue ksrtc

Address:

411021

Tried to post this complaint to the email id mentioned in the grievances forum. ([protected]@ksrtc.org). It could not be delivered since the email is non existent and has been rejected.

Below is the full email drafted by me.

This is to log a formal complaint regarding the losses occurred to me against pnr j78270999, trip code 1705bngmum.

I was scheduled to board from swargate, pune at 7 30 am to mumbai on 15th of august 2019 with my wife.

I had spoke to the crew on 14th of aug and they had asked me to contact them on 15th morning to confirm the arrival time. Despite multiple attempts to contact the crew (Between 6:15 am - 8:00 am), i didn't receive any response from their side as the phone was ringing. During this period, i contacted the customer service to get a solution regarding this issue. They gave me a number (Which is claimed to be pune helpline number). Even when i tried that number, there was no response from their side too. I recontacted customer care service, but this time, they were not able to connect my call with a customer care agent.in midst, i tried to contact the crew. Since there was no response from the crew & customer service, i was forced to hire a cab to reach mumbai since i had a flight scheduled. After 8 30 am, i received a call from the crew member to inform us regarding their arrival at pune. By this time we were already in the cab heading towards mumbai. When i asked him regarding the reason why he did not pick the call, he claimed that he was sleeping due to the overnight drive.

Please note the fact that the bus was scheduled to arrive at our pick up point at 7 30 am. And he didn't pick the call till 8 am. It would have been a bit helpful if he had taken the call and informed us the status.

Overall, this has been an extremely disappointing experience for me and my wife which brought financial loss to us. I demand from the concerned authorities to provide me the complete refund of inr 722 as compensation.