Karnataka State Road Transport Corporation [KSRTC] — wrong ticket issue

Address:

Bangalore, Karnataka

Hello this is dr. Niroop...
On 12th may 2019, at around 10:30 pm, i had to travel from baiyappanahalli to kr pura.
I boarded a ksrtc bus (Ka07 f1819) at baiyappanahalli. I gave rs20 to the conductor for the ticket, but he returned me a 10 rupee note without a ticket. I insisted for the ticket, then he gave me a ticket from begum mahal to kr puram instead from baiyappanahalli...
Begum mahal is 4.6 km away from baiyappanahalli... On enquiring the issue with conductor, he said that's the stage from the ticket will be issued, this is express bus... And the machine will issue the ticket... And i don't decide from where the ticket gets issued...
Later he didn't even refund me or issue a proper ticket or atleast respond to my queries
If that is an express bus, why did it stop at baiyappanahalli..??