Karur Vysya Bank — interest certificate for financial year 2019-20 not giving in spite of several request

Customer id 5234239 - sunitha balaji

I have been requesting interest certificate for the period april 2019 to march 2020 for deposits held. Even though request for almost 2 months no action has been taken and i was told data center is not functioning and not able to generate the same. This is not the answer to just say dc is not functioning and so cannot give the interest certificate. I need this immediately for my tax filing purpose. Hope bank management will take some immediate action and see that some one in the bank will take the responsibility and make the data center people to work and serve the customers.