Karur Vysya Bank — new atm card

Address:

Chennai, Tamil Nadu, 600117

I have applied for a new atm card and the amount has been debited from my account too, but i haven't received any messages are status of the cards. I wrote to the customer card mail id and received a mail after 2 weeks stating that my card has been dispatched on 1st of december for which i haven received my status. Since i was not available in my home. The local post office has returned the card to the sender address. Today i called the customer care and spoke to the person and she said the card returned will not be delivered and i had to apply for the new card and it will be charged again.