[Resolved] Karvy — aadhaar address change online request | |
Dear Sir, I applied for AADHAAR address update online when I changed my residence recently. I uploaded gazetted officers certificate (Chief Civil Surgeon in Tamilnadu Medical Service) on his letterhead with my photograph duly attested mentioning the change of address. As per requirement, I also self attested it. My AADHAAR No.[protected] and URN [protected]. While tracking, I noticed the message "Document Verified and approval awaited" for 3 days and a SMS arrived on the 4th day as "Rejected" with a remark "invalid document". I am surprised about the rejection as I have uploaded the prescribed document in the prescribed manner. Chief Civil Surgeon in Government service is a class 1 Gazetted Officer. I need my AADHAAR card for updation of my bank accounts, demat accounts, Ration card, Voters ID etc. When I called AADHAAR help ringing up 1947, I get the reply that their service is restricted to URN allotted by AADHAAR enrollment centre and not for one done online! Please help. I am disturbed as a small issue like this is getting prolonged unnecessarily. Regards. TG Mohan. Was this information helpful? | |
Aug 31, 2018 Complaint marked as Resolved Karvy customer support has been notified about the posted complaint. Verified Support Jul 12, 2018 Karvy Customer Care's response Dear Sir/Madam, We regret the inconvenience caused. We request you to please provide your aadhaar number, URN along with your local language to kcpl.[protected]@kavry.com to enable us to check and get back to you shortly. Regards Team Karvy Verified Support Jul 30, 2018 Karvy Customer Care's response Dear Sir/Madam, The letter head issued by the doctor to the resident for address correction in Aadhaar must have the details that proves that he is a Central or State Government doctor and not under any contract. Hence UIDAI would require that details on the top of the letter and not as stamp. Attached screen shots for your information. Please find the definition of Gazetted doctors as per Google. cid:image001.[protected]@01D41ACA.D74A8C50 Thanks & Regards, Team Karvy | |
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Anyway, I appreciate the response from Karvy though not fully satisfied about their decision to reject my application. In the meanwhile, I have got my bank passbook updated with my new address and again applied for AADHAAR address change based on this document.
Thanks to customer complaint forum and Karvy for addressing my problem. With this, can I say that my complaint is resolved though the resolution has come about adopting a different path. Thanks again. TG Mohan.