[Resolved]  Karvy — aadhaar address update request rejected even with correct supporting document

I have requested address updation in aadhaar using ssup portal.

Got the following message:

Your request 0000/00545/61339 has been rejected due to: invalid documents. Please resubmit correct request or visit the nearest aadhaar kendra for updates.

I have submitted registered rent agreement. I don't understand why my address updation request has been rejected. Kindly rectify the error.
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Jan 17, 2019
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
Karvy Customer Care's response
Dear Sir/Madam,

We regret the inconvenience caused.

With reference to the above complaint, we request you to please share your aadhaar number along with the local language to kfpl.[protected]@karvy.com to enable us to check and resolve the query.

Thanks & Regards
Team Karvy
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