[Resolved]  Karvy Computershare Pvt Ltd — Buyback of idfc bonds

Address:	500032
Website:	www.karvycomputershare.com

I'd purchased idfc bonds through karvy and this year they were supposed to be redeemed. When i contacted them for the same i was told i need to return the original certificates along with other documents. But i'd never received the original documents in hard copy at my address.

When i asked them to send me the duplicate copy, they told me to write mail to einward.[protected]@karvy.com. I wrote a mail but nothing happend. I followed up again and this time i was told to send a hard copy application to their office. I did this as well. But again nothing happened.

Again i followed up and in two instances two complaint numbers were also given by the customer care team - 1463732 & 1494654. But nothing has happened till now.

Its been more than 3 months, but nothing has happened. Neither i've received the duplicate bonds or the indemnity bond form which they themselves had suggested to fill and return.

And when i asked the customer care team to provide the details of escalation mechanism to their superiors. They didn't shared anything for that as well.

I wonder how i'll be able to send them a document which they are supposed to send me first.

This is the worst experience i've had with such agencies. And i regret purchasing bonds from karvy.

Through this complaint i hope atleast someone in karvy would look into the matter and close this.