[Resolved]  Karvy Computershare Pvt Ltd — redemption of idbi flexibonds folio - dd00930548, holder prabhakar dholam

This idbi bonds were taken by my father. After his death i have submitted all the required documents as asked by idbi office mumbai in march 2017. After few months i received letter from karvy office hyderabad stating documents are insufficient asking for the same documents i had already submitted to the mumbai office. However i resent the documents to avoid delay and had also confirmed the receipt of the documents from the karvy hyderabad office in january 2018. However the redemption is still not done. Now neither the tollfree number nor the karvy hyderabad office have responded to my query. I would appreciate if karvy office hyderabad resolves my complaint at the earliest.
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Feb 11, 2019
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2018
Karvy Customer Care's response
Dear Premlata

We regret the inconvenience caused. We will try to resolve this issue at the earliest.

Regards
Team Karvy
Verified Support
Jan 04, 2019
Karvy Customer Care's response
Dear Sir/Madam,

We regret the inconvenience caused.

With reference to the above complaint, we would like to inform you that the documents are rejected due to required legal heir certificate with attestation . We have already dispatched the letter to your registered address but we have not received any communication from you up to till date.

However, now we have taken the approval from our legal team and we are considering no objection certificate to process for redemption payment.

Kindly bear with us till such time.

Any further queries, please mark a mail to kfpl.[protected]@karvy.com.

Thanks & Regards
Team Karvy
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