Karvy — credit balance not transfer to bank account shares in pool a/c not transfer to demat account

My client id is 16310464 my ledger balance showing credit balance for last two months. Cr balance is not transfer yet to my bank account after calling everyday to concerned official for last two months. Please transfer rs. 22831.50 to my bank account and also transfer all shares showing in pool account to my demat account. Total 12 scripts are showing in pool account transfer immediately to demat account..