[Resolved] Karvy Customer Care — Gold Loan Issue

contactgprabhu

from Aluva, Kerala

Address:	600089
Website:	www.karvyfinance.com

Hi, without intimation, my gold has been auctioned which was pledge for low amount. The staff is not responding answer properly for me. I need to withdraw the Gold or need a cashback.

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Complaint marked as Resolved

Karvy customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2015

Karvy Customer Care's response Dear Sir, Thank you for writing to us. We would like to state that we have followed all the guidelines laid down by the RBI. With regards to your loan account, we had sent reminder and intimation at regular intervals. Due letter was sent on Date 04/03/2015, Loan recall letter was sent on Date 24/08/2015 and Auction letter was sent on Date 21/11/2015. Despite sending repeated reminders there was no attempt on your part to make the payment. Due to which we were forced to auction the pledged gold as per the terms and conditions agreed upon while the disbursal of the loan. We would like to reiterate that the auction was done since we hadn’t received any payments from you since Date 07/09/2015. We have sent a detailed mail with an attachment of Paper Advertisement and POD acknowledgement scan copy. Hope we have addressed your query. Regards, TeamKarvy