[Resolved]  Karvy — excess brokerage that has been deducted from my account for trading in jp associates

Address:638401

I've been informed the intraday brokerage is 0.05% while i started this acc no/client id: 2591807 and later the intraday brokerage has been reduced to 0.03%.
My last 4 days trading details in jp associates are:
29/09/17: (18.03-17.92)*110000= +12100
03/10/17: (18.34-18.4)*120000= -7200
04/10/17: (18-17.85)*30000= +4500
05/10/17: (19.07-19)*20000= +1400
Stated by trading date: (Sales value-purchase value)*no. Of. Shares= profit if +/loss value if -
So in total my total profit is rs:10, 800/- and my commission is total value*0.03%= 10200200*0.03%=3060.06 rupees only..
So in my profit and loss statement in this particular stock it should be[protected].06=rs: 7739.94 in profit.. But in your statement it shows -5894 which is in loss.. So there seems to be a mismatch in commission that has been promised by your company and i'm losing rs:7739.94+5894 = rs: 13633.94/- over here.. My family owns 5 accounts in your company for more than 10-15 yrs (The other 4 accounts) and never expected such a thing will happen..
I don't know how can you increase the brokerage commission without i'm being informed for a particular company. I've been clearly stated tat my commission for intraday trading is 0.03% only, by the regional office and the h. O support..
Kindly refund the amount faster else i'm ready to go to the sebi/consumer court for the inconvenience and upset the company caused..
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Nov 21, 2017
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2017
Karvy Customer Care's response
Dear Vikram,

Our representative has sent you a detailed email. We trust that your concerns have been addressed. In case you still need more information, please write to [protected]@karvy.com.

Regards,
Team Karvy
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