Karvy — kyc not completed even after 2 months of document submission

Karvy — kyc not completed even after 2 months of document submission

N Nirmal Antony from Bengaluru, Karnataka

Kyc not completed even after 2 months of document submission. Ticket id -665b01b5-16ba-43db-8f33-032df5cad66c Several complaints raised and contacted most of the karvy service team but nobody helping properly. Pan number is alzpg3623p. Recent mail excerpt: Nirmal antony Fri, aug 23, 5:19 pm (6 days ago) To karvy Hi, the trading account is open now. However i am not able to operate mutual fund. It says kyc in process past 2 weeks. I've already have submitted all the necessary documents. Please complete kyc for my mutual fund account. Thanks & regards. Was this information helpful? No (0) Yes (0)
Karvy customer support has been notified about the posted complaint. Verified Support Aug 29, 2019 Karvy Customer Care's response Dear Sir/Madam, Greetings from KARVY!! Thank you for sharing your details with us, we will check with the concerned department and get back to you shortly. Thanks & Regards Team KARVY Verified Support Aug 30, 2019 Karvy Customer Care's response Dear Sir/Madam, Investor has done the KYC thru OTP and due to below reasons it is showing in under process 1) Proof of identity not available 2) IPV details not available 3) KYC image incomplete We need the below details for further clarifications. details from the investor 1) Did investor submit the KYC documents in any of the Karvy branch if yes please share the branch name 2) If investor has done thru online, intimate the investor to visit the nearest Karvy branch with all the documents. Please share the above details to kfpl.[protected]@karvy.com to enable us to check and resolve it shortly. Thanks & Regards Team KARVY Sep 03, 2019 Updated by Nirmal Antony Hi, I already submitted all the above documents to the DEMAT Karvy account and only then got the DEMAT account. The demat account is A45099249. When I have the demat account How can you plainly reject i've not submitted the documents? If i have not submitted the documents i wouldnt have received the demat account. If i call demat account they say Mutual fund team has to do KYC. If i call Mutual fund team they blame it on demat account team. Finally customers are the one suffering. Sep 03, 2019 Updated by Nirmal Antony If you really are willing to solve it please follow up in mail and i'll provide whatever document you need. Only if you are will to resolve but so far havent seen any intention to resolve but just blaming around within Karvy. Sep 03, 2019 Updated by Nirmal Antony Can you give a timeline when you;ll finish the KYC? My demat account A45099249 is also with Karvy and Karvy is supposed to finish the KYC. "kfpl.[protected]@karvy.com" This mail id too is invalid. please provide a valid email id to follow up. Also reach directly at mobile no [protected]/[protected]
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