Karvy — non - acceptance of application for transfer of shares lying with karvy in r/o of kalyan ch dutta

Since i came to know from karvy stock broking ltd, hyderabad over mobile, the reasons for stopping of delivery trading then i opened one demat and trading account in shcil and applied through shcil to transfer shares lying with karvy to shcil. But i was told by shcil that karvy, pune office is not receiving the application due to reasons best known to them. Please confirm the reasons for non - acceptance/ transfer of shares.
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