Karvy — not giving payout

I have sold my shares on october 17, 2019 and since then i am reaching out to karvy customer care team to pay my amount in my bank account. But till now they are not replying on my emails, phones, and not bothered to transfer my money to my bank account. I was in urgent need of that money that is why sold my shares at lower price, otherwise i should have hold them and sell them these days or later at higher profit. Please look into the issue as soon as possible and help me in getting my hard earned money back in my account and penalise them as because of this i am feeling mentally torcher.