[Resolved]  Karvy — redemption documents not received

Address:

Khordha, Odisha, 751003

I am an investor in one of karvy infra bond having folio no. 0496837 which is in the name of my mother. The bond is already matured and i want to redeem the same for which i sent a mail request to karvy on 7th aug 2017 at einward. [protected]@karvy.com after consulting to one of your customer care executive.in return i received a mail regarding the documents required to redeem the bond along with the address details where i need to sent them. As per the mail i have already sent all the documents on 23rd aug, 2017 to the specified address which was received on 26th aug 2017 by the company along with company seal. But when i asked about the confirmation of receiving of documents they are denying that they have not received it yet.

I have already provided the tracking id and mailed the screenshot of delivery status of the documents but still not received any mail confirmation regarding that matter which is delaying the redemption process of the bond. Screenshot of the delivery status is attached below.